Returns & Refunds

Last updated: October 28, 2026

We want you to love your Rema hair. Because hair is a personal care product, we can accept returns only when the conditions below are met. Please read this policy before you order.

Return window

You can request a return within 7 days of delivery. Email sales@remahair.com with your order number, the item you want to return, the reason, and clear photos of the item, including the lace and the inside of the cap.

What can be returned

• Hair that is unworn, unwashed, unbrushed and unaltered.
• In its original packaging, with any hairnet, tags and seals still in place.
• With the lace uncut and no glue, makeup, spray or product on the lace or hair.
• Bundles must still be tied in their original bundle with the weft uncut.

What cannot be returned

• Hair that has been worn, tried on without a wig cap, washed, colored, bleached, cut, straightened, curled or otherwise styled.
• Wigs with cut or trimmed lace, plucked hairlines or bleached knots.
• Custom orders, including units colored, cut, styled or made to order at your request.
• Items marked as final sale.
• Opened accessories, such as wig caps, adhesives and care products.
• Gift cards.

How to return an item

1. Email us within 7 days of delivery. Do not send a return without approval; unapproved returns cannot be accepted.
2. When we approve your request, we will send you the return address and instructions.
3. Ship the item back within 7 days of approval. We recommend a tracked and insured service, because we cannot refund a return that is lost on its way to us.

Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect.

Refunds

We inspect returns within 3 business days of receiving them and email you the result. Approved refunds go back to your original payment method. Depending on your bank, the refund can take 5 to 10 business days to appear on your statement.

Original shipping charges are not refundable, except when the return is due to our error. If a returned item does not meet the conditions above, we will send it back to you at your cost and no refund will be issued.

Exchanges

To exchange an item for a different length, texture or product, return the original under this policy and place a new order for the item you want. If you would like help, message us before you return it.

Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with photos. Please do not wear, wash or alter the item. Once we confirm the issue, we will offer a replacement or a full refund, and we will cover the return shipping.

Natural variation

Human hair is natural, so color, texture and wave pattern can vary slightly between batches and from product photos. Hair length is measured stretched straight, so curly and wavy textures appear shorter when worn, and a difference of up to 1 inch is within the normal range. These natural variations are not defects.

Order cancellations

You can cancel for a full refund any time before your order ships. After it ships, this returns policy applies.

Payment disputes

If something is wrong with your order, please contact us first. We respond quickly and will work with you to resolve it. Opening a dispute or chargeback with your bank before contacting us can delay the resolution.

Contact

For any question about a return, contact us at sales@remahair.com or WhatsApp +1 (469) 254-4396.