Shipping & Delivery

Last updated: October 28, 2026

Every Rema Hair order is prepared by hand and shipped from Texas, USA. We deliver to the United States and worldwide.

Processing time

Orders are processed within 1 to 3 business days after payment is confirmed, Monday to Friday, excluding US public holidays. Orders placed on a weekend or holiday are processed the next business day. Customized units, for example colored, cut or pre-styled hair, may need 3 to 5 additional business days; we will tell you if your order needs longer.

Shipping options and delivery times

Destination	Method	Estimated delivery after dispatch
United States	Standard	3 to 7 business days
United States	Express	1 to 3 business days
Rest of the world	International	7 to 21 business days

The exact cost for your address is shown at checkout before you pay. Delivery times are estimates from the carrier and are not guaranteed. Weather, carrier delays, customs checks and peak seasons can add time.

Tracking

When your order ships, we email you a tracking number. Tracking can take up to 24 hours to show the first scan.

Your delivery address

Please check your address carefully at checkout. If you notice a mistake, contact us right away at sales@remahair.com or WhatsApp +1 (469) 254-4396. We can update the address only before the order ships. We are not responsible for orders delivered to an incorrect address entered at checkout, and any cost to reship is paid by the customer.

Changes and cancellations

You can change or cancel your order free of charge until it ships. Once an order has shipped, our Returns & Refunds policy applies.

Lost, stolen or delayed packages

If tracking shows your package as delivered but you cannot find it, check with neighbors and your building first, then contact us within 7 days of the delivery date. We will open a claim with the carrier and help you through it. Once a package is marked delivered to the address provided, responsibility passes to the customer, but we will always do our best to help.

If your package has not moved for 10 business days (domestic) or 20 business days (international), contact us and we will investigate with the carrier.

Damaged in transit

If your parcel arrives damaged, take photos of the box and the contents and contact us within 48 hours of delivery. Please keep the packaging until the claim is resolved.

International orders, duties and taxes

Orders shipped outside the United States may be charged import duties, taxes or customs fees by the destination country. These charges are set by local authorities, are not included in your order total, and are paid by the recipient. We are required to declare the true value and contents of every parcel and cannot mark orders as gifts.

If an international parcel is refused, abandoned or returned because duties were not paid, the original shipping cost and the cost of return shipping will be deducted from any refund.

Questions

Contact us at sales@remahair.com or WhatsApp +1 (469) 254-4396 with your order number, and we will reply as soon as we can.