Contact
We would love to hear from you
Questions about an order, or help choosing your hair? Reach us the way you prefer.
The quickest way to reach us, for styling advice and order questions.
+1 (469) 254-4396For orders, returns and anything you would like in writing. Please include your order number.
sales@remahair.comShipping
Every order ships from Texas, and we deliver worldwide. Costs for your country are shown at checkout.
Shipping detailsWrite to us
Send a message
Prefer not to use WhatsApp? Write to us here for styling help, a custom unit, wholesale, or anything about your order. Your message goes straight to our inbox.
- Custom colours, lengths and densities
- Stylist and wholesale enquiries
- Help with an existing order: track it here
Good to know
Questions, answered
Everything about ordering, shipping and choosing your hair.
Do I need an account to order?
No. Checkout is as a guest: add your pieces to your bag, enter your delivery details and pay securely. Your order confirmation arrives by email.
Where do you ship from, and do you ship internationally?
Every order ships from Texas, and we deliver worldwide. Shipping options and costs for your country are shown at checkout before you pay.
How do I pay?
Payments are processed securely by Stripe. Your card details are entered on Stripe’s encrypted form and are never stored on our website.
Is the hair human hair?
Yes. Our wigs, bundles and closures are made with human hair. Each product page lists its texture, length, density and lace so you know exactly what you are choosing.
How long does delivery take?
Orders are prepared within 1 to 3 business days. US Standard delivery then takes about 3 to 7 business days, US Express 1 to 3, and international delivery 7 to 21. You receive a tracking number by email as soon as your order ships.
Can I return my hair?
Yes, within 7 days of delivery, if the hair is unworn, unwashed and unaltered, with the lace uncut and in its original packaging. Email us first for approval. Damaged or incorrect items are replaced or refunded at our cost.
Not sure which length, density or lace to choose?
Read our Hair Guide, or message us on WhatsApp with a photo of the look you love. We will help you choose with confidence.