Privacy Policy

Last updated: October 28, 2026

This policy explains what personal information Rema Hair (“we”, “us”) collects when you visit remahair.com, place an order or contact us, how we use it, who we share it with, and the choices you have. We do not sell your personal information.

Who we are

Rema Hair is an online store for human hair wigs, bundles and closures, based in Texas, USA. For any privacy question or request, contact us at sales@remahair.com or WhatsApp +1 (469) 254-4396.

Information we collect

Information you give us

• Order details: your name, email address, phone number, billing and delivery addresses, the products you buy and any order notes.
• Messages: what you send us by email, WhatsApp or our contact form, including photos you share for help choosing hair or with a return request.

Information collected automatically

• Technical data: your IP address, browser and device type, and the pages you view, recorded in our hosting and security logs.
• Visit source: when you place an order, our store records how you arrived on the site (for example a search engine, a social media link or a direct visit) and attaches it to the order. This helps us understand which channels bring customers.
• Cookies: described in the cookies section below.

Payment information

Payments are processed by Stripe. Your card details are entered into Stripe’s secure form and go directly to Stripe. We never see or store your full card number. Stripe shares with us only limited details, such as the card brand, the last four digits and whether the payment succeeded.

How we use your information

• To process, ship and deliver your order and send order and shipping emails.
• To answer your questions and give hair guidance when you contact us.
• To handle returns, refunds and payment disputes.
• To prevent fraud and keep the website secure.
• To keep records required for tax and accounting.
• To understand and improve how the store is used.

We will send you marketing emails only if you opt in, and every marketing email will include a way to unsubscribe.

Legal bases (UK and European visitors)

If you are in the UK or the European Economic Area, we process your information to perform our contract with you (your order), to meet legal obligations (tax and accounting records), for our legitimate interests (fraud prevention, security and improving the store), and with your consent where required (optional cookies and marketing).

Who we share it with

We share information only with the service providers that help us run the store, and only what each one needs:

• Stripe, to process payments and prevent fraud.
• Shipping carriers, such as USPS, UPS, FedEx or DHL, which receive your name, address and phone number to deliver your order. For international orders, customs authorities receive the details required for clearance.
• Our web hosting and email providers, which store the website, order records and our emails.
• WhatsApp (Meta), when you choose to message us there. WhatsApp’s own privacy policy applies to that conversation.
• Google Fonts, which serves the website’s fonts and receives your IP address when a page loads.

We may also disclose information when required by law, to protect our rights, or as part of a sale or transfer of the business. We do not sell your personal information or share it for targeted advertising.

Cookies

Cookies are small files stored by your browser. We use them as follows:

Cookie	Purpose	Duration
woocommerce_cart_hash, woocommerce_items_in_cart	Remember what is in your bag	Session
wp_woocommerce_session_*	Keep your bag and checkout working between pages	2 days
sbjs_*	Record how you arrived on the site, attached to your order	Session to 6 months
__stripe_mid, __stripe_sid	Set by Stripe at checkout to prevent fraud	30 minutes to 1 year
cookieadmin_consent	Remember your cookie choices	Up to 1 year

Essential cookies are needed for the bag, checkout and security. You can change your choices for other cookies at any time with the cookie settings button on the site, and you can block or delete cookies in your browser settings, although the bag and checkout may then stop working. We do not use advertising cookies.

How long we keep it

We keep order records for as long as needed for tax, accounting and legal purposes, normally up to 7 years. We keep messages for as long as needed to help you and for a reasonable period afterwards. Security logs are kept for a short period, normally no more than 90 days.

How we protect it

The website uses an encrypted HTTPS connection, payments are handled by Stripe, and access to order information is limited to the people who need it to run the store. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

Your rights and choices

Depending on where you live, including Texas, California, other US states, the UK and the European Economic Area, you may have the right to:

• know what personal information we hold about you and receive a copy;
• correct information that is inaccurate;
• ask us to delete your information, subject to records we must keep by law;
• receive your information in a portable format;
• opt out of marketing, the sale of personal information or targeted advertising (we do not sell personal information or use it for targeted advertising);
• withdraw consent you have given, and object to or restrict certain processing.

To make a request, contact us at sales@remahair.com or WhatsApp +1 (469) 254-4396. We will respond within 45 days, or sooner where the law requires. We may need to confirm your identity first. We will not treat you differently for exercising your rights. If we decline your request, you can ask us to reconsider by replying to our decision. If you are in the UK or EEA, you can also complain to your local data protection authority.

International visitors

We are based in the United States and our service providers may process information in the United States and other countries. By using the store from outside the US, you understand that your information will be transferred to and processed in the US, where data protection laws may differ from those in your country.

Children

Our store is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

Links to other websites

Our site links to services such as WhatsApp and social media. Their own privacy policies apply when you use them.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. Significant changes will be highlighted on this page.

Contact

For any privacy question or request, contact us at sales@remahair.com or WhatsApp +1 (469) 254-4396.