Terms & Conditions

Last updated: October 28, 2026

These terms apply to your use of remahair.com and to every order you place with Rema Hair (“we”, “us”). By using the website or placing an order, you agree to them. Please also read our Shipping & Delivery, Returns & Refunds and Privacy Policy, which form part of these terms.

Using the website

You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. You agree to give accurate information at checkout and not to misuse the website, for example by attempting fraud or interfering with its security.

Our products

Our wigs, bundles and closures are made with human hair. Because it is a natural material:

• color, texture and wave pattern can vary slightly between batches;
• colors may look different on different screens;
• length is measured with the hair stretched straight, so waves and curls look shorter when worn, and a difference of up to 1 inch is normal;
• photos show the style and are a guide; the item you receive may differ slightly in appearance.

Read each product description and our Hair Guide before you order, and message us if you are unsure.

Prices and payment

Prices are shown in US dollars and do not include shipping, which is shown at checkout. Customers outside the United States are responsible for any import duties and taxes. Payment is taken in full when you place your order and is processed securely by Stripe.

We may change prices at any time, but changes do not affect orders already confirmed. If a product is listed at an incorrect price because of an error, we will contact you before shipping and you can choose to pay the correct price or cancel for a full refund.

Orders

After you place an order, you will receive an email confirming that we have received it. We may decline or cancel an order, with a full refund, if a product is unavailable, if there is a pricing or listing error, or if we suspect fraud or an unauthorized payment.

Shipping, returns and refunds

Delivery is covered by our Shipping & Delivery policy, and returns and refunds by our Returns & Refunds policy.

Care and use

Follow the care guidance in our Hair Guide. We are not responsible for damage caused by improper care, heat, chemical treatments, coloring, cutting or normal wear. If you use adhesives, lace tints or other products with our hair, follow the manufacturer’s instructions and do a patch test first. We are not responsible for reactions to products we did not supply.

Intellectual property

The Rema Hair name, logo, website design, text and our own images belong to Rema Hair and may not be copied or used without our written permission.

Limitation of liability

To the fullest extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses. Nothing in these terms limits any rights you have under consumer protection laws that cannot be excluded.

Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as carrier disruptions, severe weather, customs delays or supplier shortages.

Governing law

These terms are governed by the laws of the State of Texas, USA. If a dispute arises, please contact us first so we can try to resolve it informally.

Changes to these terms

We may update these terms from time to time. The version shown when you place your order applies to that order.

Contact

Questions about these terms? Contact us at sales@remahair.com or WhatsApp +1 (469) 254-4396.